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Job Summary:


As a Hotel Caretaker, your primary role is to ensure the comfort, safety, and well-being of guests during their stay. You will provide attentive care and assistance to guests, address their needs promptly, and maintain a welcoming environment throughout the hotel.



Responsibilities:


1. Greet guests warmly upon arrival and assist with check-in procedures.


2. Escort guests to their rooms and provide assistance with luggage if needed.


3. Offer information about hotel amenities, services, and local attractions to enhance guests' experience.


4. Respond to guest inquiries, requests, and complaints in a professional and courteous manner.


5. Ensure guest rooms and public areas are clean, tidy, and well-maintained at all times.


6. Perform routine maintenance tasks such as changing light bulbs, replacing batteries, and troubleshooting minor issues.


7. Coordinate with housekeeping staff to ensure timely room cleaning and turnover.


8. Monitor security cameras and report any suspicious activity or safety concerns to the appropriate personnel.


9. Assist with special requests, such as arranging transportation, booking reservations, and organizing events.


10. Handle guest payments, process check-outs, and reconcile billing discrepancies as needed.



Requirements:


1. Previous experience in hospitality, customer service, or a related field preferred.


2. Friendly and outgoing personality with a strong commitment to guest satisfaction.


3. Excellent communication and interpersonal skills.


4. Ability to multitask and prioritize tasks in a fast-paced environment.


5. Attention to detail and a proactive approach to problem-solving.


6. Basic knowledge of computer systems and software for check-in/check-out procedures.


7. Willingness to work flexible hours, including evenings, weekends, and holidays.


8. Physical stamina and the ability to lift and carry heavy objects when assisting guests with luggage.



Salary:


The hourly salary for this position is £16.80, which may vary depending on factors such as location, experience, and the specific requirements of the hotel.



Benefits:


- Employee discounts on hotel services, dining, and accommodations.


- Opportunities for career advancement and professional development within the hospitality industry.


- Paid time off (vacation, sick leave, etc.), depending on employer policies.


- Health insurance benefits, retirement plans, and other perks may be available depending on the employer.