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 Invitae is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

Invitae is dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. 

This individual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

 

LOCATION: Remote

SCHEDULE:  Work hours Monday - Friday between 5am - 6pm PST for an 8 hour shift.  To be determined by department.  

 


What you’ll do:

  • Be well-versed in all Invitae processes and policies to respond clearly to high volume billing tasks and inquiries
  • Maintain appropriate response time in various communication platforms (Example: phone calls, chats, emails, portal inquiries, etc)
  • Identify issues and suggest potential improvements
  • Collaborate with your team and develop best practices to ensure we are providing the best service and experience to all customers 
  • Maintain an assigned schedule, and be flexible with daily schedules when business needs change
  • Examine incoming orders to ensure completeness and accuracy of required documentation for prior authorization
  • Work directly with various vendors to ensure successful submissions of prior authorizations
  • Monitor the status of prior authorization requests, follow up on pending cases, and initiate follow ups, if necessary, to ensure timely approvals
  • Stay informed about insurance policies and guidelines, ensuring that all prior authorization requests align with the necessary criteria 
  • Maintain accurate records of prior authorization requests, approvals, and denials. Enter relevant information into databases 
  • Participate in projects that extend beyond your day to day to stretch you to think outside the box


What you bring: 

  • Exceptional attention to detail and organizational abilities
  • Strong knowledge of medical terminology, insurance policies, and healthcare regulations
  • Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done
  • Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
  • Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
  • Provide excellent customer service by addressing inquiries from healthcare providers, patients, and insurance representatives regarding prior authorization status and requirements

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