Billing Admin - Bupa - London

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Full job description

Billing Administrator

Job Description:

Billing Administrator

Cromwell HSK, London + Wed/ Thurs in office

Permanent + Full time (37. 5hrs pw)

Up to £27,500K + Excellent Benefits

Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We make health happen

Within this role as a Billing Administrator, you will provide an efficient, comprehensive, and flexible service to all Hospital customers ensuring excellent standards of customer care are maintained at all times. You will assist in sending out (incl EDI where applicable) of Patient Invoices thoroughly checked.

You'll help us make health happen through:

Checking W.I.P., Notepad and registration thoroughly before billing. Checking Invoices for duplications and omissions and making the necessary adjustments prior to printing and then posting to the Ledger. Invoices are sent out with supporting documentation if applicable on the following day. EDI Claims to be validated and downloaded daily. Any billing queries to be escalated to the Financial Services Manager for resolution as and when identified.

Documenting processes and Identifying improvement opportunities to processes. Implementation of revised approved processes to support compliance with financial governance and best practice requirements and updating documentation thereof.

Assist with achieving the Key Performance Indicators set for your area

Raising requests for patient refunds, courtesy discounts, consultants fees (via Provider Ledger) and posting them to Hospital Administration System.

Dealing with general and specific queries from patients, doctors, purchasers & other departments via telephone, letter and in person.

Liaising with patients, doctors and other departments ensuring that their needs are met where possible and with the utmost courtesy.

To build and maintain effective working relationships across Finance and with other colleagues across the business.

Key Skills needed for this role:

Organised with excellent attention to detail - you'll be processing over 12,000 invoices per month so need to be able to spot errors and inconsistencies.

Ability to adapt your working style to meet customer requirements.

Confident with excel and other Microsoft office systems.

Good written and verbal communication skills - you'll be liaising with internal and external stakeholders.

Ability to work well in a fast-paced environment.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

25 days holiday, increasing through length of service, with option to buy or sell

Bupa health insurance as a benefit in kind

An enhanced pension plan and life insurance

Annual performance-based bonus

Onsite gyms or local discounts where no onsite gym available

Various other benefits and online discounts

Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we chion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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