Customer Care Executive

 "Customer care: providing attentive support, personalized solutions, and timely assistance to enhance the customer experience."

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Job Title: Customer Care Representative

Company: Amazon

Location: Noida

Salary: 21.5k per month

Job Description:

Amazon is seeking enthusiastic individuals to join our Customer Care team in Noida. As a Customer Care Representative, you will be responsible for delivering exceptional service to our customers through various channels such as phone, email, and chat. This role is open to freshers, and no specific qualifications are required; however, strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment are essential.

Key Responsibilities:

1. Respond to customer inquiries and resolve issues promptly and professionally.

2. Provide accurate information about products, services, and policies.

3. Assist customers with order placements, returns, refunds, and exchanges.

4. Troubleshoot technical issues related to the Amazon platform and services.

5. Utilize effective communication skills to ensure customer satisfaction and loyalty.

6. Collaborate with other teams to escalate complex issues and ensure timely resolution.

7. Maintain a high level of professionalism and empathy in all customer interactions.

8. Meet or exceed performance targets for customer satisfaction, productivity, and quality.

Qualifications:

- No specific qualifications required; freshers are welcome to apply.

- Excellent verbal and written communication skills in English and Hindi.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and work effectively in a dynamic, team-oriented environment.

- Prior experience in customer service or a related field is a plus but not mandatory.

If you are passionate about delivering outstanding customer experiences and thrive in a challenging yet rewarding environment, we encourage you to apply for this exciting opportunity to join the Amazon team in Noida.

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